Angthong Marine Park Tours

angthongmarinepark.com

Cancellation Policy

Last updated: 11 May 2026

Free Cancellation Up to 48 Hours Before Tour Departure

Cancellations are a difficult affair for both us and our customers, and we always try to approach them with a common sense attitude.

For all other cancellations, please read the full policy below.

Why We Have This Policy

You must be aware that there is a financial implication to cancelling a trip at the last minute. Our set costs per tour are the same regardless of passenger numbers, and our join-in tours have a usually of 35 passengers per departure. VIP day tours are capped at 15 passengers and private speedboat charters at 10. We also pre-book many of the activities undertaken on the day of your trip, all of which are non-refundable.

Illness

If you cancel due to sickness and we are unable to place you on another trip, you can visit a doctor and obtain a medical certificate. We can then issue you with a receipt for the money paid to Angthong Tours, which can be claimed back from the majority of holiday insurance providers.

In the case of sickness, we will always try to move you to an alternative date, but where a reschedule is not possible the standard cancellation policy still applies and the full balance amount is due on the booked trip day. As we limit the number of customers on each trip we are often fully booked and a reschedule may not always be possible.

Bad Weather

If Angthong Tours cancels a trip due to bad weather, we will have done so taking into consideration the group’s safety, the safety of the vessel, current weather forecasts and sea conditions in the Gulf of Thailand. In this instance your deposit or full balance will be refunded in full on the day your trip was cancelled.

If we cancel due to bad weather and we cannot find an alternative date during your time on Koh Samui or Koh Phangan, we will return the full amount paid on the day your trip was cancelled.

Deposit & Payment Policy

For your peace of mind, we have outlined our deposit and payment policy below.

All our tour prices are all-inclusive: they include Thai VAT, booking processing fees, insurance for eligible passengers, hotel transfers from most areas of Koh Samui and Koh Phangan, food and non-alcoholic beverages as described in each tour listing, and all equipment needed for the day.

Please note: the Angthong National Marine Park entrance fee is not included and must be paid separately and directly to the National Park on the day (Adult: 300 THB | Child: 150 THB).

At checkout you will have the option to pay the full tour price at the time of booking

Payments are processed securely through our booking and payment system. When you complete your booking, you will receive a booking confirmation email that includes the amount paid and any balance owing.

Cancellation Rules — Please Read

(1) Cancellations for any reason within 48 hours of the trip, (2) no-show, or (3) missed tour due to late arrival via own transport to the departure point will result in 100% of the total cost being charged.

This means the full cost of the trip or trips booked.

Note: if Angthong Tours is able to re-book your seats to other customers, a full refund will be provided as soon as possible.

Group Bookings

If you have booked a group and one or more passengers does not show on the morning of the trip, the person who made the booking is required to pay the full balance for the missing passengers. Please take note of this before booking an Angthong Tours trip on behalf of a group.

Cancellation by Angthong Tours

If Angthong Tours cancels a trip for any reason and cannot reschedule during your time on Koh Samui or Koh Phangan, we will refund 100% of all amounts paid as soon as the cancellation is confirmed. Angthong Tours reserves the right to cancel a tour where minimum passenger numbers are not met, or for operational, safety or weather reasons — in all such cases a full refund or suitable alternative will be offered.

Your Agreement

By paying your full balance to Angthong Marine Park Tours, you agree to be bound by this Cancellation Policy together with our Terms & Conditions and Privacy Policy available at angthongmarinepark.com

Contact

For any question regarding this Cancellation Policy or a specific booking, please contact us:

Email: info@angthongmarinepark.com

WhatsApp: +66 63 7040 888

Office: 45/1-2, Moo 1, Thongsala, Koh Phangan, Surat Thani, Thailand

This Cancellation Policy forms part of our Terms & Conditions. By completing a booking you confirm that you have read and understood this policy.

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