Angthong Marine Park Tours
angthongmarinepark.com
Terms & Conditions
Last updated: 11 May 2026
These Terms & Conditions (“Terms”) govern your booking and participation in any tour, charter or experience operated by Angthong Marine Park Tours (“Angthong Tours”, “we”, “us”, “our”). By booking a tour, you confirm that you have read, understood and agree to be bound by these Terms.
If you have any questions about these Terms before booking, please contact us at info@angthongmarinepark.com.
1. Definitions
In these Terms:
- “Angthong Tours” means Angthong Marine Park Tours, a Thai-Australian owned and operated tour company, operating from Koh Samui and Koh Phangan since 2006.
- “You” or “customer” means the person making the booking and each person named on the booking.
- “Tour” means any join-in group day tour, overnight tour, VIP day tour, private speedboat charter, or other experience operated by Angthong Tours.
- “Booking” means a reservation for a tour made via our website, an authorised online travel agent, or directly with our team.
- “Departure point” means the relevant pier on Koh Samui or Koh Phangan, as specified in your booking confirmation.
2. Booking & Payment
All tour prices displayed on angthongmarinepark.com and in our booking confirmation emails are all-inclusive: they include Thai VAT, booking processing fees, national park entry fees where specified, insurance for eligible passengers, hotel transfers from most areas on Koh Samui and Koh Phangan, food and non-alcoholic beverages as described in each tour listing, and all equipment needed for the day.
Please note: the Angthong National Marine Park entrance fee is not included in the tour price and must be paid separately and directly to the National Park on the day (Adult: 300 THB | Child: 150 THB).
At checkout, you will have to pay the full tour price only to secure your seats. Your booking is confirmed upon our email reply with all information written.
You will receive a booking confirmation email summarising your tour, pickup details, the amount paid and any balance still owing. Payment is processed securely through our booking system. All currency conversions are performed at the exchange rate in force at the time of payment.
By paying full balance to Angthong Tours, you confirm your agreement with these Terms and with our separate Cancellation Policy and Privacy Policy.
3. Hotel Transfer Service
Hotel transfers are included at no extra cost from most areas of Koh Samui and Koh Phangan. Your pickup time will be approximately one hour prior to tour departure, and you will be returned to your hotel or accommodation in the evening at the end of your tour day.
Booking cutoff for hotel transfer: Any booking made after 9pm the night before departure will not include the hotel transfer service. These customers are required to arrive at the designated departure pier at least 30 minutes before the scheduled tour departure time.
For hotels and accommodation outside our standard transfer zones, a per-vehicle transfer surcharge may apply depending on the distance from the departure pier. We will advise you of the applicable fee when your booking is received. This needsto be paid before your transfer and tour, early enough for use to organize transfer.
We will confirm your exact pickup time the day before your tour.
4. Cancellations & Refunds
Our full cancellation and refund rules are set out in our Cancellation Policy, which forms part of these Terms.
In summary:
- Free cancellation up to 48 hours before tour commencement — full refund.
- Cancellations within 48 hours, no-shows, or missed departures (including late arrivals via own transport) — 100% of the tour cost is charged. If Angthong Tours is subsequently able to re-book your seats to other customers, a full refund will be issued as soon as possible.
- Cancellation due to illness — we will attempt to move you to an alternative date subject to availability. Where rescheduling is not possible, the cancellation policy above applies. On request we will issue a paid-in-full receipt you can submit to your travel insurance provider, along with supporting medical documentation you obtain from your doctor.
- Cancellation due to Covid-19 infection — full refund with valid medical evidence.
- Cancellation by Angthong Tours — if we cancel a tour for any reason (including bad weather, assessed against the safety of the group, the vessel and current weather forecasts) and we are unable to reschedule during your time on the island, we will refund 100% of the amount paid as soon as the cancellation is confirmed.
Angthong Tours reserves the right to cancel, reschedule or change the tour type where minimum passenger numbers are not met, or for operational, safety or weather reasons. In these cases a full refund or alternative will be offered.
5. Insurance
Tour insurance is included in your tour package for passengers aged 3 months to 75 years only. Coverage applies from the time of hotel/resort pickup to the time of drop-off at your hotel or accommodation in the evening.
Insurance cover is void if you do not provide the correct age of each member of the booking party and passport number at the time of booking.
Important exclusions:
- Back injuries, pregnancy and any other pre-existing medical conditions are not covered by any of our insurance policies. We strongly recommend that customers with any of these conditions do not take part in any of our speedboat tours. Angthong Marine Park Tours shall not be held liable in any way for incidents on tour relating to any pre-existing medical conditions.
- Personal belongings — no personal belongings such as cameras, phones, wallets, electronic devices or clothing are covered by our insurance in the event of loss or damage. NO EXCEPTIONS.
- The insurance cover provided by Angthong Tours is limited in nature and may not extend beyond a reasonable level of base treatment and hospital care. For foreseeable injuries that might occur on tour the coverage is considered adequate.
Any action Angthong Tours may take with respect to (1) assisting with organisation of medical assistance, or (2) allowing claims to be made under our customer insurance policy, is conducted on a ‘no liability’ basis.
We strongly recommend that all customers hold comprehensive personal travel insurance covering their full trip, in addition to the tour insurance we provide.
6. Passenger Capacity & Suitability
Our join-in group day tours carry a usually of 35 passengers per tour. VIP day tours are limited to a maximum of 15 passengers. Private speedboat charters carry a maximum of 10 passengers. The maximum for each tour type remains fixed in all circumstances.
Our speedboat tours involve fast travel across open sea and disembarking at remote beaches, lagoons and viewpoints. Customers are responsible for assessing their own suitability for this type of activity. If you have any medical condition, mobility limitation, recent injury, or other concern that may affect your participation, please contact us at info@angthongmarinepark.com before booking so we can advise.
The tour is suitable for children and non-swimmers. Life jackets are provided for all passengers, and snorkeling is optional. Parents and guardians are responsible for supervising children at all times.
7. Passenger Conduct & Safety
Safety on board is our highest priority. You agree to:
- Follow all instructions given by the captain, guides and crew at all times.
- Wear the life jacket provided whenever and wherever instructed.
- Refrain from behaviour that endangers yourself, other customers, the crew or the vessel, including excessive intoxication, reckless swimming or ignoring safety briefings.
- Remain within designated areas at beach, snorkeling and kayaking stops, and return to the vessel at the times given by the crew.
- Respect the marine environment and comply with all Angthong National Marine Park rules and regulations, including no littering and no coral touching.
Angthong Tours reserves the right to refuse boarding, or to terminate a tour for any customer, whose behaviour is deemed unsafe, disruptive or a risk to others. In such cases no refund will be given.
8. Images, Photos & Video
During your tour, Angthong Tours’ crew, guides and photographers may take photos and video footage of customers, group activities, beaches, snorkeling sites and other tour locations. By participating in an Angthong Tours tour, you agree that we may use these images and footage for promotional, marketing and editorial purposes — including (but not limited to) our website, social media channels, online travel agent listings, promotional materials and press.
If you do not wish to have your image used in this way, please email info@angthongmarinepark.com or tell your guide at the start of the tour, and we will respect your preference.
9. Changes & Substitutions
Angthong Tours reserves the right to make reasonable changes to tour itineraries, destinations, timings, meal arrangements or vessels where necessary for safety, weather, operational or regulatory reasons. Where changes are substantial, we will notify you as soon as practicable and offer a suitable alternative or refund.
Activities included in each tour (snorkeling, kayaking, hiking, beach time) may vary slightly depending on prevailing weather and sea conditions for safety reasons. These variations do not constitute a cancellation and no refund will be offered for individual activity adjustments.
10. Liability
Angthong Tours operates all tours with the highest regard for customer safety, using well-maintained vessels, qualified crews, proper safety equipment and strict operational procedures. However, adventure activities in a marine environment inherently involve a degree of risk.
To the maximum extent permitted by law, Angthong Tours’ liability for any loss, damage, injury or claim arising from or in connection with a tour is limited to the amount paid by the customer for that tour, except where such liability cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits Angthong Tours’ liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded or limited.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of the Kingdom of Thailand. Any dispute arising out of or in connection with these Terms, your booking, or any tour operated by Angthong Tours shall be subject to the exclusive jurisdiction of the courts of Thailand.
12. Contact
If you have any questions about these Terms, your booking, or any aspect of our tours, please contact us:
Angthong Marine Park Tours
Office: 45/1-2, Moo 1, Thongsala, Koh Phangan, Surat Thani, Thailand
Email: info@angthongmarinepark.com
WhatsApp: +66 63 7040 888
Website: angthongmarinepark.com
By making a booking with Angthong Marine Park Tours, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Cancellation Policy and Privacy Policy.
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